DELIVERY & SHIPPING | 配送政策

我們致力提供極速、透明的物流服務。請在下單前詳閱以下配送條款： We are committed to providing fast and transparent logistics services. Please read the following terms before placing your order:

Hong Kong & Macau: Fastest Delivery

• Next-Day Delivery: For "in-stock" orders with payment completed before 4 PM on weekdays, we will process them on the same day for delivery as early as the next day to your designated address or SF Express station.

  • For "In-stock" orders paid before 4:00 PM on weekdays, we will process them on the same day for delivery as early as the next day to your address or SF store.

• Cut-off Time: 4 PM daily (Hong Kong Time). Orders placed on Saturdays, Sundays, and public holidays will be processed on the next business day.

  • 4:00 PM daily (HKT). Orders placed on Saturdays, Sundays, and public holidays will be processed on the next working day.

SF Express: Important Pick-up Notification

為保障安全及杜絕詐騙，順豐已全面取消「短訊 (SMS) 取貨通知」。 To ensure security and prevent fraud, SF Express has completely cancelled SMS pick-up notifications.

• Pick-up Method: Customers choosing "SF Express Station" or "Smart Locker" must download the [SF Express App] to obtain the pick-up code / QR Code.

  • Customers choosing SF Stores or Lockers must download the SF Express App to obtain the pick-up code or QR Code.

• Locations: SF Smart Locker Addresses | SF Express Station Addresses

1. Shipping Rates by Region

■ Hong Kong & Macau

• Free Shipping: Enjoy free shipping on single orders of HKD $800 / MOP $800 or more.

  • Free shipping on single orders of HKD $800 / MOP $800 or more.

• Below Threshold Orders: Will be shipped via Pay on Delivery.

  • Orders below the threshold will be sent via Pay on Delivery.

■ Taiwan

• Free Shipping: Enjoy free shipping on single orders of NTD $3,400 or more.

  • Free shipping on single orders of NTD $3,400 or more.

■ International Delivery

• Method: All international orders are shipped via EMS (Express Mail Service).

  • All international orders are shipped via EMS (Express Mail Service).

• Rate: Flat shipping fee of HKD $250 per pair of items.

  • Flat rate of HKD $250 per pair of items.

• Customs & Duties: Import duties, taxes, or clearance fees of the destination country are the responsibility of the customer.

  • Import duties, taxes, or clearance fees of the destination country are the responsibility of the customer.

FAQ | Shipping & Logistics

Q1: I urgently need my sneakers tomorrow. Can I arrange same-day delivery? Can I arrange same-day delivery for an urgent order?

• SF Express delivery times are subject to the logistics company's actual operations, and we cannot guarantee an exact delivery time. For urgent orders, please contact us (+852 94527757) and arrange your own Lalamove / GOGOX for in-store pickup.

• SF Express delivery times depend on their actual operations; we cannot guarantee an exact arrival time. For urgent needs, please contact us and arrange your own Lalamove / GOGOX for in-store pickup.

Q2: My order is $780; can I get free shipping? My order is $780; can I get free shipping?

• No exceptions. The free shipping threshold is HKD $800 / MOP $800 / NTD $3,400. We recommend adding socks or shoe care products to meet the requirement.

• No exceptions. The threshold is HKD $800 / MOP $800 / NTD $3,400. We recommend adding socks or care products to meet the requirement.

Q3: Why didn't I receive an SF Express pick-up SMS? Why didn't I receive an SF Express pick-up SMS?

• SF Express has fully switched to in-app notifications. Any surcharges due to late pick-up caused by not installing the app are the responsibility of the customer.

• SF Express has switched to in-app notifications. Any surcharges due to late pickup caused by not having the app are the customer's responsibility.

Q4: What are the shipping rates for Taiwan and what is EZ WAY? What are the shipping rates for Taiwan and what is EZ WAY?

• Free shipping for orders over NTD $3,400. Orders below this amount will be shipped via Pay on Delivery. EZ WAY is a real-name authentication app required by Taiwan Customs.

• Free shipping over NTD $3,400. Orders below will be sent via Pay on Delivery. EZ WAY is a mandatory real-name authentication app for Taiwan customs.

Q5: After paying the $250 international shipping fee, do I still need to pay duties? Do I still need to pay duties after paying the $250 shipping fee?

• Yes. The $250 is for shipping only; import taxes in the destination country are the responsibility of the recipient.

• Yes. The $250 is for shipping only. Import taxes of the destination country are the responsibility of the recipient.

Q6: Why does my order show "Payment Review"? Why does my order show "Payment Review"?

• This is a security monitoring mechanism to protect cardholders. Once verified, we will arrange for immediate shipment.

• This is a security measure to protect cardholders. We will ship your order as soon as the verification is complete.

Q7: I’m $20 short of the free shipping threshold; can I still get free shipping? I’m $20 short of the free shipping threshold; can I still get free shipping?

• We apologize, but the system automatically activates the free shipping function based on the payment amount. The threshold is $800 for Hong Kong and Macau / $3,400 for Taiwan. To enjoy the offer, we recommend adding a pair of socks or shoe polish to your order.

• We apologize, but our system automatically applies free shipping based on the payment amount. The threshold is $800 (HK/MO) or $3,400 (TW). We recommend adding socks or shoe care products to your cart to enjoy the offer.

Q8: If my total drops to $750 after using a discount code, do I still get free shipping? If my total drops to $750 after using a discount code, do I still get free shipping?

• Free shipping is calculated based on the final net payment amount. If the total after discounts is below the specified threshold (e.g., $800 for HK/Macau), it will not qualify for free shipping.

• Free shipping is calculated based on the final net payment amount. If the total is below the threshold (e.g., $800 for HK/MO) after discounts, it will not qualify.