POLICY

TERMS AND CONDITIONS

STORE POLICY

FAQ

PRE-ORDER POLICY

DELIVERY

RETURN & EXCHANGE

FREE SHIPPING PROMOTION

SEASON END PROMOTION

SHIPPING & FREE SHIPPING PROMO | 配送及免運費優惠

我們提供高效的配送服務，確保您的足球裝備能快速送達。

EN: Enjoy FREE SHIPPING on any single order totaling HKD $800 / MOP $800 / TWD $3400 or above.
CH: 單一訂單消費滿 HKD $800 / MOP $800 / TWD $3400 或以上，即可享有免運費優惠。
Region: This offer is applicable to Hong Kong ,Macau & Taiwan orders via SF Express (including SF Lockers and Service Points).
適用地區： 此優惠適用於香港，澳門及台灣地區之順豐速運（包括順豐智能櫃及服務點）。

EN: Free shipping is applicable to one single shipment per order.
CH: 免運費優惠僅適用於每筆訂單之首筆發貨。
Mixed Orders: If your order contains both "In-stock" and "Pre-order" items, we will wait for all items to arrive before shipping. If you request partial shipment (sending in-stock items first), the free shipping offer will apply to the first parcel only. Additional shipping fees will be charged for subsequent parcels.
拆單安排： 若訂單內同時包含「現貨」及「預購」商品，我們將待貨品全數到齊後一併寄出。如客人要求分開發貨（先行寄出現貨），免運費優惠僅適用於首筆寄出之貨品。後續寄出的貨品將以運費到付形式發送。

In-stock Items: Typically dispatched within 1-3 working days.
現貨商品： 通常在 1-3 個工作天內寄出。
Pre-order Items: Delivery time is 5-30 working days as stated in our Pre-order Policy.
預購商品： 到貨日期為 5-30 個工作天，詳情請參閱「預購條款」。

EN: Once the parcel is handed over to SF Express, the risk of loss or damage is transferred to the carrier. HKGBALLBOOT LIMITED is not responsible for delays caused by the courier.
CH: 當貨品移交至順豐速運後，運輸風險將轉移至物流供應商。對於因快遞公司導致的延誤，HKGBALLBOOT LIMITED 概不負責。

Q1: 如果我買兩對鞋合共 $1,800，我可以分兩次寄出都免運費嗎？ Can I get free shipping for two separate deliveries if my total order is $1,800?

不可以。 免運費優惠是基於「單一運單」計算。如需分開發貨（不論金額多寡），免運費僅自動適用於第一筆包裹，後續包裹需由客人承擔運費。
No. Free shipping is based on a "single shipment" per order. If you request separate deliveries, free shipping will only apply to the first parcel. Subsequent parcels will be sent at the customer's expense (Pay on Delivery).

Q2: 為什麼台灣訂單免運門檻是 NTD $3,400？ Why is the free shipping threshold for Taiwan orders set at NTD $3,400?

這是根據目前的跨境物流成本及匯率計算出的最優惠門檻。只要訂單滿 NTD $3,400，我們就會為您包辦寄往台灣的快遞費用。
This threshold is calculated based on current cross-border logistics costs and exchange rates to offer you the best deal. We will cover the express shipping fee to Taiwan for any order over NTD $3,400.

Q3: 我差 $20 才滿免運費門檻，可以幫我免運嗎？ I’m $20 short of the free shipping threshold; can I still get free shipping?

非常抱歉，系統是自動識別付款金額來啟動免運費功能。門檻為港澳地區 $800 / 台灣地區 $3,400。為了享受優惠，我們建議您加購一對波襪或鞋油。
We apologize, but our system automatically applies free shipping based on the payment amount. The threshold is $800 (HK/MO) or $3,400 (TW). We recommend adding socks or shoe care products to your cart to enjoy the offer.

Q4: 如果我使用了折扣碼後，金額變成了 $750，還有免運費嗎？ If my total drops to $750 after using a discount code, do I still get free shipping?

免運費是按最終實付金額計算。如果折扣後未滿指定門檻（如港澳 $800），將不符合免運費資格。
Free shipping is calculated based on the final net payment amount. If the total is below the threshold (e.g., $800 for HK/MO) after discounts, it will not qualify.

Q5: 假如我選了「門市自取」，之後想改寄順豐，可以享有免運費嗎？ If I chose "In-store Pickup" but later want to change to SF Express delivery, can I get free shipping?

只要您的訂單實付金額滿 $1,000，在貨品未被提取前，您可以聯繫客服更改為免運費郵寄。如未滿 $1,000，則改寄時需以運費到付形式發出。
As long as your final payment is $1,000 or above, you may contact our customer service to switch to free shipping before the item is picked up. If the amount is below $1,000, the parcel will be sent via "Pay on Delivery".