POLICY

TERMS AND CONDITIONS
STORE POLICY
FAQ
PRE-ORDER POLICY
DELIVERY
PRIVACY POLICY
RETURN & EXCHANGE
FREE SHIPPING PROMOTION
SEASON END PROMOTION
CONTACT US

FAQ | 常見問題解答

【 配送與運費 | Delivery & Shipping 】

Q1: 滿多少錢可以免運費？ / What is the minimum spend for free shipping?

  • 香港及澳門 (HK & Macau): 實付滿 HKD $1,000 即享免運費。未滿額訂單運費到付。

    • Free shipping on orders over HKD $1,000. Otherwise, shipping is paid on delivery.

  • 台灣地區 (Taiwan): 實付滿 NTD $3,400 即享免運費。未滿額訂單運費到付。

    • Free shipping on orders over NTD $3,400. Otherwise, shipping is paid on delivery.

  • 國際訂單 (International): 固定每雙 HKD $250，不設免運。

    • Flat rate of HKD $250 per pair. No free shipping available.

Q2: 現貨加預購商品可以分開寄出嗎？ / Can I ship "In-stock" and "Pre-order" items separately?

  • 可以，但免運費僅適用於單一運單。若要求分開寄出，後續包裹將以運費到付形式發送。

  • Yes, but free shipping only applies to a single shipment. If separate shipping is requested, subsequent parcels will be sent via "Pay on Delivery".

Q3: 為什麼我沒收到順豐取件短訊？ / Why didn't I receive an SF Express pick-up SMS?

  • 為杜絕詐騙，順豐已全面取消短訊通知。請下載 「順豐速運 App」 獲取取件碼。

  • To prevent fraud, SF Express no longer sends SMS notifications. Please download the SF Express App to receive your pick-up code/QR code.

Q4: 我急需在明天收到球鞋，可以保證嗎？ / Can you guarantee next-day delivery?

  • 平日 4PM 前下單之現貨最快翌日送達。如需即日取貨，請聯絡門市並自行安排 Lalamove 取件。

  • In-stock orders placed before 4PM (HKT) may arrive as early as the next day. For same-day pickup, please contact us and arrange your own Lalamove/courier.

Q5: 寄往台灣需要注意什麼？ / What should I notice for Taiwan orders?

  • 收件人必須完成 「EZ WAY 易利委」 實名認證，否則無法清關。

  • Recipients must complete the "EZ WAY" real-name authentication, or the parcel will be stuck at customs.

【 訂單與付款 | Orders & Payment 】

Q6: 國際訂單需要付關稅嗎？ / Do international orders require import duties?

  • 是的。$250 運費僅包含郵資，目的地國家的關稅由客人自行承擔。

  • Yes. The $250 shipping fee only covers postage. Any import duties/taxes are the sole responsibility of the customer.

Q7: 付款後可以取消訂單嗎？ / Can I cancel my order after payment?

  • 訂單一旦確認並付款，恕不設取消、退款或更改。

  • Once an order is confirmed and paid, we do not accept cancellations, refunds, or changes.

Q8: 什麼是「銀行付款審查」？ / What is "Payment Review"?

  • 這是系統的安全監控機制，旨在保障卡主不被盜刷。驗證後我們會立即發貨。

  • This is a security measure to protect cardholders from fraud. We will ship your order immediately after verification.

【 退換與瑕疵 | Returns & Defects 】

Q9: 尺碼不合可以更換嗎？ / Can I exchange the size if it doesn't fit?

  • 收到後 7 天內可換貨。貨品必須全新未落地、標籤完整且鞋盒完好。

  • Exchanges are accepted within 7 days. Items must be in brand-new condition with all tags and original box intact.

Q10: 發現瑕疵如何處理？ / What if I find a defect?

  • 請在簽收後 48 小時內提供照片。所有貨品一旦下地踢球，恕不接受退換。

  • Please provide photos within 48 hours of receipt. No returns/exchanges are accepted once the shoes have been used on the pitch.

【 門市服務 | Store Policy 】

Q11: 門市試穿有守則嗎？ / Are there rules for in-store try-ons?

  • 試穿請務必穿著襪子，並僅限於地毯區域走動。

  • Socks are required for try-ons, and please stay within the carpeted area.

Q12: 網購可以門市取貨嗎？ / Can I buy online and pick up in-store?

  • 可以。結帳時選擇「門市自取」即可。

  • Yes. Simply select "In-store Pickup" during checkout.